Post: Visitor Relations and Events Manager Team: Visitor Relations Responsible to: Head of Audience Development Contract: 40 hours per week (Flexible hours) Salary: £22,000-£27,000 (depending on experience) Pension: 4% of salary Holiday: 23 days per annum
The Visitor Relations and Events Manager (VREM) is a central role in the organisation and is essential for the direction and delivery of a seamless visitor experience, whether that be for general gallery audiences or for clients and guests at VIP events and private hires. Operating as part of the senior management team, and reporting to the Head of Audience Development (HAD) with additional accountability to the Deputy Director, you will lead a Front of House team of four: one full-time and three part time as well as freelance Visitor assistants and events personnel.
You will work closely with and support the HAD in informing and delivering the audience dev strategy by ensuring that the audience pipeline is embedded in FOH objectives and that the organisation’s CRM system is fully understood and serviced by your team. You will also work with the membership manager to ensure that FOH operates as a key point of sale for our membership packages.
A key part of the role is to work with the Development team to design and advise a range of events from private views to special VIP and bespoke client activities, and identify and manage the best hospitality and catering teams for the occasions. You will also work with appropriate team members and other colleagues to promote Venue Hire for income generation purposes
At least four years’ experience in a similar role with demonstrable skill at running a range of events and teams.
Confident and engaging communicator with strong written and verbal skills
Ability to use own initiative and lead a team with energy and inspiration
Meticulous attention to detail
Knowledge of booking and database systems
Knowledge of Excel, Word and Photoshop
Maintain a professional calm manner when under pressure
Experience of creating and managing budgets
Experience of sensitively resolving customer complaints
Experience of working, and sensitivity to, a diverse audience
Passion and knowledge for photography and the visual arts
Arts related or public relations training and experience.
Senior First Aid Certificate
Knowledge or awareness of time based media and new technologies
Deadline for applications: Noon on 28th August 2017
Interviews to be held: Week 4th September 2017
We are committed to equal opportunities and encourage applications from all persons without discrimination. Whilst the above person specification is essential, we are open to applications from anyone who feels they could bring an alternative skill to the role, which would be of equal benefit to the position and the organisation.